Refund Policy

All sales are final. Gamler does not offer refunds, except for the limited, legally required cases described below.

1. No refunds. Access to the Services is a digital service that is made available immediately after payment is confirmed. Because access and the underlying data are delivered at once, all sales are final and fees are non-refundable, except where a refund is required by applicable law as set out in this Policy.
2. Immediate-performance consent. By completing payment, you confirm that you have read this Refund Policy and the Terms of Service, and you expressly request and consent to immediate provision of the digital service before the end of any statutory withdrawal period.
3. Waiver of the statutory withdrawal period. Where a statutory cooling-off / withdrawal period (for example, the 14-day right under EU consumer-protection rules for digital content) would otherwise apply, you acknowledge and agree that, by consenting to immediate performance, you waive that withdrawal right once provision of the service has begun.
4. Narrow exception — service not used. If you have taken no action in the Service after payment, you retain any statutory right to a refund within the applicable period (e.g., 14 days). The Service is considered "used" the moment you take any action aimed at carrying out advertising research using its functionality, including, without limitation:
   • searching for advertising creatives by text or keyword;
   • applying filters by country, language, or geography of display;
   • using any parameter or tool that provides access to catalog data or analysis results.
5. Discounted and promotional purchases. The same exception rules apply to purchases made at a discount or under a promotion: a refund is available only where the Service has not been used.
6. How to request a review. Any refund request permitted under this Policy must be sent from your registered email address to support@gamler.io, or through the form provided in your Account.
7. Discretion and fraud checks. Gamler reviews each request within 14 business days of receipt. We may decline a request where it is unfounded, where the transaction is flagged as suspicious and requires further verification, or where the User is in breach of the Terms. Where a refund is granted, it is returned via the original payment method; any related bank fees are borne by the User.
8. Abuse. Users agree not to submit bad-faith or unfounded refund or chargeback requests. If a request is found to be made in bad faith, Gamler may suspend or delete the Account.
9. Changes. Gamler may update this Refund Policy from time to time. Changes take effect when published on the Website, so please review it periodically.

Questions about a payment or refund? Contact us at support@gamler.io.